CaspianWave Provides 911 Dialing
Because Your Safety Is Important
FOR 9-1-1 CHANGE ADDRESS: PLEASE DIAL 611 FROM YOUR REGISTERED LINE WITH CASPIANWAVE AND ASK THE CUSTOMER SERVICE REPRESENTATIVE TO UPDATE YOUR 9-1-1 ADDRESS.
CaspianWave offers a form of 9-1-1
service (9-1-1 Dialing) that is similar to traditional 9-1-1
(911) service but has some important differences and limitations
when compared with enhanced 9-1-1 service (E911) available in
most locations in conjunction with traditional telephone
service. With both traditional 9-1-1 and E911 service, your call
is sent directly to the nearest emergency response centre. In
addition, with E911 service, your call back number and address
are visible to the emergency response centre call-taker. With
CaspianWave's 9-1-1 service, your call is sent to a national
emergency call centre. The call centre operator will transfer your 9-1-1 call to
the emergency response centre nearest your location. You should
be prepared to confirm your address and call-back number with
the operator. Do not hang up unless told directly to do so and if disconnected,
you should dial 9-1-1 again.
Your 9-1-1 Dialing service is
activated when you subscribe to CaspianWave service. You should
ensure your location information that you provided when you
registered with CaspianWave is kept current at all times. In
case you are not able to speak during the 911 call, the call
taker will dispatch emergency response vehicles to your last
registered address. Remember that you must update your 9-1-1
Dialing information if you move your device to a different
location, travel in Canada and USA with your adapter, and/or if you add
a new line to your account. You can update your 9-1-1 Dialing
address information by dialing 611 from your registered line
with CaspianWave and ask the customer service representative
to update your 9-1-1 address.
Remember that the 9-1-1 Dialing
service will not function in the event of a power or broadband
outage or if your broadband, ISP or CaspianWave service is
suspended or terminated.
You should inform any household
residents, guests and other persons who may be present at the
physical location where you utilize the CaspianWave service, of
the important differences in and limitations of VoIP 9-1-1
Dialing service as compared with E911 service, as set out above.
Traveling with 911
Unlike traditional phone lines, you
can use CaspianWave anywhere in USA and Canasa. CaspianWave service is portable to
any location with broadband Internet access. Since CaspianWave
uses the address you provide to determine the nearest emergency
response centre, when you move or travel with your phone adapter
in North America, you must update your new location. Regardless of what
address you register for CaspianWave's Phone Line, the national emergency response centre does not
receive your physical location information when
you place a 9-1-1 call. It's free and easy - just call 611 from your registered line with CaspianWave and ask the customer service representative to update your 9-1-1 address.
Customers traveling outside of
Canada and USA will not be able to update 911 Dialing.
FOR 9-1-1 CHANGE ADDRESS: PLEASE DIAL 611 FROM YOUR REGISTERED LINE WITH CASPIANWAVE AND ASK THE CUSTOMER SERVICE REPRESENTATIVE TO UPDATE YOUR 9-1-1 ADDRESS.
PLEASE NOTE THAT
IT CAN TAKE SEVERAL HOURS BEFORE YOUR NEW SETTINGS TAKE EFFECT.
REMEMBER, WHEN YOU ADD A LINE, CHANGE YOUR NUMBER OR CANCEL YOUR
NUMBER PORTABILITY REQUEST, YOU WILL NEED TO ACTIVATE 911
DIALING AGAIN.
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